So, remember when we told you a while back about how Apple is willing to refund your money if your little snowflake made a bunch of in-app purchases you didn't authorize? The problem at that time was that we didn't know HOW those refunds were going to take place. Well, now we do.
Here's the text of an email I got from Apple yesterday. Maybe you got one, too. If not, we wanted to make you aware of it so you'd have some recourse in getting back that mortgage payment Little Sally spent on Angry Birds and Minion Rush.
Dear iTunes account owner,
Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.
We've heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we've improved controls for parents so they can better manage their children's purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.
Our records show that you made some in-app purchases, and if any of these were unauthorized purchases by a minor, you might be eligible for a refund from Apple.
Please follow the steps below to submit a refund request:
- Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.
- Use this link to submit your refund request to Apple.
- Provide the requested information and enter "Refund for In-App Purchases made by a minor" in the Details section.
Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.
If you have any questions or need further assistance with your refund request, please contact Apple.
To learn more about parental controls in iOS, please see this article.
They're trying to make it as easy as possible, and they're giving you more than a year to make your request. It's hard to beat that for fairness, really.
So if you didn't hear from Apple directly, we hope this helps provide you with the info you need to get your money back. And if you want to keep Little Sally from spending your hard-earned funds in the first place, check out Kelli's advice on how to disable in-app purchases.